Job Title: Facilities Coordinator

Shift: 1st M-F - In the office one day per week

Comp: $22 per hour

Job Summary: Under general supervision, wholly responsible for all aspects that pertain to your designated customer account/s. Conduct telephonic and electronic follow up and closing functions for open work orders on dedicated National/Supplier Management Accounts in order to meet the contractual obligations of each client. Intent is to ensure work orders are completed on time. This position will also involve handling daily customer communications, which includes but is not limited to keeping customers informed of work being performed at their location, providing updates to customers, and handling escalations. This position is the main point of contact for designated customers. Handle all AP, billing and service provider escalations/issues for designated customer.

Final candidates required to take the agency's Excel evaluation with a passing score of 70%

Essential Duties and Responsibilities:

• Manipulates excel work order data to prioritize service provider communication.
• Communicates on a regular basis with service providers via telephone to get work order updates.
• Updates and performs uploads into system to work orders to reflect latest status.
• Coordinates and communicates with account team(s) on work order escalations and service provider invoicing issues.
• Ensures work order reassignments are notified to the account team representative for their action.
• Assists in dispatching work orders if customer service rep/dispatcher is out of the office.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• A minimum of two years of experience in a facilities maintenance, property management or customer service role required. Experience in managing service delivery for trades labor such as Electrical, HVAC, Plumbing, or Roofing preferred.
• Associate degree or equivalent experience.
• Advanced proficiency MS Windows Applications, including MS Excel and Word. Must be able to Type min 50 wpm and have good writing skills.
• Professional and friendly demeanor, willing to go above and beyond to accomplish the mission.
• Ability to work under pressure and constantly make correct decisions with limited input and determine when to escalate issues to the Facilities Manager/Supervisor or Account Manager.
• Ability to communicate effectively and efficiently with all functions of the Operations Staff and Call Center Operations team to carry out the objectives of the program.
• Ability to critically think and problem solve.
• Ability to maintain a courteous, professional demeanor at all times.
• Convey confidence in providing and receiving pertinent information.
• Must be punctual, reliable and caring about their work ethic.
• Desk position with computer/monitors in a well-maintained office facility. Remote working will be an essential skill that one must have.