Areas of Responsibility

• Smart Building Systems and Applications
• Ensure all smart building system documentation is complete and up to date
• Revise standard operating procedures and reconfigure system programming due to project related operational or policy changes/requirements
• Develop and/or update functional and end user requirements based on customer specifications
• Maintain and enforce a consistent naming convention for all smart building assets
• Monitor and ensure continuity of data and communications for system functionality
• Coordinate repair or maintenance of smart building systems and applications when needed
• Oversee and ensure all smart building functions are operating as designed
• Implement revisions to sequences of operation as needed for integration and performance of smart building systems and applications
• Maintain points of contact for applicable smart building solution vendors
• Act as owner's rep for repairs and maintenance to applicable smart building systems
• Client Support and maintain smart building content
• Adhere to specified client standards to ensure customer satisfaction
• Support account-based process consistency to help ensure adherence to account deliverables, maximize process efficiency, and continually deliver exceptional client service
• Training
• Set up and provide training and guidance for operations and FM personnel as it relates to smart building systems and functionality
• Participate in on/off-site training opportunities through the JLL Smart Building Program platform.

Qualifications

• Education and Training
• High School Diploma required
• Bachelor's Degree in related field (preferred)
• Background/ experience in engineering, IT, network administration, building operations or related fields
• Years of relevant experience
• 2-5 years of experience operating/maintaining building systems, networks, or related areas
• Skills and knowledge
• Ability to understand and produce user-based documentation on smart building systems based on field observation, process and instrument diagrams, OEM manuals, operator and user interviews, and existing standard operating procedures
• Understanding building and IT systems, applications, and platforms
• Proficient in Microsoft Office applications (World, Excel, Access and Power Point).
• Ability to work independently as well as be a strong team player
• Ability to deal with challenging, dynamic, fast paced work environment and maintain professional internal/external customer service relationships
• Ability to explain IT and network concepts to non-IT personnel